Shipping policy

Shipping Policy

We strive to deliver your orders efficiently and on time.

Processing Time:

Orders are processed within 1–3 business days after confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.

Delivery Time:

Standard delivery timeline:

  Within city: 2–4 business days
  Nationwide: 3–7 business days
Delivery times may vary due to unforeseen circumstances such as weather, courier delays, or high order volume.

Shipping Charges:

Shipping charges (if applicable) will be calculated at checkout.
Free shipping may be offered on selected promotions or order values.

Order Tracking:

Once your order is shipped, you will receive a tracking ID via SMS or email.
You can track your order through our courier partner’s website.

Delivery Attempts:

Our courier partner will attempt delivery 2–3 times.
If unsuccessful, the order may be returned to us and re-delivery charges may apply.

Address Accuracy:

Please ensure your shipping details are correct. AZN is not responsible for delays or losses due to incorrect addresses.

Damaged or Missing Items:

If you receive a damaged or incomplete order, please contact us within 24–48 hours of delivery with proof (images/videos).
We will investigate and resolve the issue promptly.